Shipping policy
Just Camp Shipping Information
Most of the orders are generally shipped from our distribution centres located in Melbourne, the next working day after the full payment is received.
Just Camp is working with multiple couriers to provide the most efficient delivery services at the most reasonable price.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
The estimated delivery time frames are:
Off season
For customers in Victoria, approximately 3-8 working days;
For customers in NSW, SA, ACT, and QLD, approximately 5-10 working days;
For customers in WA, NT, and TAS, approximately 7-14 working days.
Peak season
For customers in Victoria, approximately 8 - 13 working days;
For customers in NSW, SA, ACT, and QLD, approximately 10 - 15 working days;
For customers in WA, NT, and TAS, approximately 12 - 19 working days.
NOTE:
Delivery time only starts after payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment).
Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.
The expected delivery time provided is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within five business days from the time frame indicated above, kindly contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate addressIf there is an address discrepancy with the order (which is due to the customer’s error) such that the product/part is returned to us, a cost of Return To Sender (if applicable) and re-delivery cost will be imposed by us on you for any products returned to us as the sender
Unsuccessful Delivery AttemptA notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.
If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience.
If your item is being delivered by 4PX, 4PX will SMS you to arrange re-delivery. If the delivery is not successful then 4PX will hold the item for 7 working days and then return it back to the sender.
Customers can approach 4PX via https://4pxexpress.com.au. There is a widget on the left-down side which is the online chat. Customers can chat with 4PX CS team during business hours 10: 00 AM-6:00 PM or leave 4PX a message if agents are offline.
A re-delivery cost will occur if you are not home at the arranged time.
Rejected by ReceiverIf your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
We try our best to deliver all SKUs to Australia wide. However, there are still a few postcodes that are undeliverable for some SKUs. An extra shipping fee will be charged for some SKUs if the order can be delivered. Please refer to the product description for common undeliverable postcodes. Please note that these can change from time to time without notice. Those orders with no shipment service will be cancelled and refunded automatically with email notification.
DELIVERY TIME FRAME FOR ORDERS TO NEW ZEALAND
Time from order placed to End customer delivery is around 2-3 weeks.
DISCLAIMER FOR THE NEW ZEALAND ORDERS
All orders that are over NZ$1000 will incur a Duty tax, the courier company will help to process this fee and charge to the receiver on arrival.
Please refer to the below URL for more information:
https://www.customs.govt.nz/personal/duty-and-gst/duty-and-allowances/
