Shipping & Delivery Information

Just Camp delivers products throughout Australia using a network of Australian suppliers, distribution centres and delivery partners.

Products may be dispatched from different locations depending on the supplier, stock availability and delivery destination.

Shipping costs

For eligible products, standard delivery is:

• Free on orders of $70 or more

• $4.95 on orders under $70

The free-shipping offer does not apply to every product or destination. Large, heavy, bulky, supplier-direct and remote-area deliveries may have different shipping charges.

Some products are assigned their own shipping rates based on the product, supplier and delivery destination. These rates may apply regardless of the order value.

The applicable delivery charge is calculated and displayed at checkout before payment.

Orders containing multiple products

Products in the same order may be dispatched separately when they are supplied from different warehouses or suppliers.

If products are shipped from different locations or have different shipping requirements:

• Your order may arrive in multiple parcels.

• Parcels may arrive on different days.

• You may receive more than one tracking number.

• Shipping charges from different product groups or suppliers may be combined at checkout.

The complete delivery charge for your order will be shown at checkout before you complete payment.

Processing and dispatch

Most orders are dispatched within approximately 1–2 business days after cleared payment is received, unless otherwise stated on the product page.

Dispatch may take longer for:

• Supplier-direct or special-order products.

• Large or bulky products.

• Orders requiring address or delivery confirmation.

• Public holidays, major sales and peak seasonal periods.

• Circumstances outside the reasonable control of Just Camp or the supplier.

Orders placed on weekends or public holidays are generally processed from the next business day.

Estimated delivery times

Estimated delivery dates may be displayed on the product page or during checkout. These estimates take into account the product, dispatch location and delivery destination.

Delivery generally takes longer to Western Australia, Tasmania, the Northern Territory and regional or remote locations.

All delivery dates are estimates rather than guaranteed arrival dates. Carrier delays, severe weather, road closures, peak periods and other unexpected events may affect delivery.

If your order has not arrived within the estimated delivery window shown for your order, please contact us at customerservice@justcamp.com.au so that we can investigate with the supplier and delivery provider.

Tracking

Tracking information will be emailed when it becomes available.

Tracking may not update immediately after dispatch. It can take approximately 24–48 hours for the delivery provider to scan a parcel and display its first tracking event.

For orders dispatched in multiple parcels, tracking information may be issued separately for each parcel.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check the street address, suburb, state and postcode carefully before placing your order. Contact us immediately if you notice an error.

We will attempt to update the delivery address where possible, but an address cannot always be changed after an order has been processed or dispatched.

If a parcel is returned because an address was incorrect or incomplete, the customer may be responsible for applicable return-to-sender and redelivery charges.

PO Boxes and Parcel Lockers

Some delivery providers cannot deliver to PO Boxes or Parcel Lockers, particularly for large or bulky products.

We recommend providing a residential or business street address. If the selected product cannot be delivered to a PO Box or Parcel Locker, we may contact you to request an alternative address.

Delays caused by waiting for an alternative address may affect the estimated delivery date.

Failed deliveries and unclaimed parcels

If nobody is available when delivery is attempted, the delivery provider may:

• Leave the parcel in a safe location.

• Leave instructions for collection.

• Contact the recipient to arrange another delivery.

• Transfer the parcel to a collection point or depot.

The available options depend on the carrier, product and delivery location.

Customers are responsible for following the carrier’s instructions and collecting parcels within the specified timeframe.

Parcels returned because they were refused, unclaimed or could not be delivered may be treated as change-of-mind returns. Applicable return-to-sender, redelivery and restocking costs may be deducted from the refund in accordance with our Returns, Refunds & Warranty Policy.

If the order is a gift, please ensure the recipient is expecting a delivery.

Remote areas and unavailable destinations

We aim to deliver throughout Australia wherever a delivery service is available. However, certain products cannot be delivered to some regional or remote postcodes.

Additional delivery charges may apply to some destinations, particularly remote areas and locations in Western Australia or the Northern Territory.

Where possible, any additional charge or delivery restriction will be displayed on the product page or at checkout.

If an order cannot be delivered to the nominated address, we will contact you to discuss an alternative address or cancel and refund the affected product.

Large and bulky products

Large, heavy or oversized products may:

• Have a separate delivery charge.

• Be excluded from the free-shipping offer.

• Require a residential or business street address.

• Be unavailable for delivery to certain postcodes.

• Require the recipient to be present or assist with delivery arrangements.

Any available shipping options and charges will be displayed at checkout.

Delivery problems

Please contact us promptly if:

• Tracking shows the parcel as delivered but you cannot locate it.

• The parcel has not arrived within its estimated delivery window.

• The parcel or product arrives damaged.

• Part of your order is missing.

Keep the packaging and product while we investigate. Photographs may help us resolve damaged-delivery claims more quickly.

Local pickup

Local pickup and customer-arranged couriers are not available unless a pickup option is expressly offered at checkout.

International delivery

Just Camp currently delivers within Australia only.

Contact us

For questions about shipping or an existing delivery, contact:

Email: customerservice@justcamp.com.au

Please include your order number when contacting us about an existing order.

Last updated: 6 September 2026