Returns, Refunds & Warranty Policy

This policy applies to products purchased from Just Camp. It is in addition to, and does not limit, your rights under the Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the problem is major or minor.

Any additional manufacturer, supplier or voluntary warranty operates alongside your rights under the Australian Consumer Law and does not replace or restrict those rights.

12-month voluntary warranty

In addition to your rights under the Australian Consumer Law, Just Camp offers a 12-month voluntary warranty covering manufacturing faults and products that arrive damaged.

A different or longer voluntary warranty may be stated on an individual product listing.

This voluntary warranty does not cover:

• Normal wear and tear.

• Damage caused by misuse, neglect, improper storage or abnormal use.

• Damage caused by incorrect assembly, installation or modification.

• Damage resulting from insufficient maintenance or care.

• Damage to external packaging where the product itself is unaffected.

• Accessories or complimentary gifts unless otherwise stated.

Your Australian Consumer Law rights may continue beyond this 12-month voluntary warranty period.

Faulty, damaged or incomplete products

Please contact us at customerservice@justcamp.com.au if your product is faulty, damaged or missing components.

To help us assess and resolve your claim promptly, please provide:

• Your order number.

• A description of the problem.

• The quantity and name of any missing or damaged components.

• Clear photographs or video showing the product and the reported problem, where reasonably possible.

Depending on the circumstances, we may arrange replacement parts, troubleshooting assistance, a repair, a replacement product, an alternative product, a refund or another appropriate remedy.

Please retain the product and its packaging while your claim is being assessed. Do not dispose of or return the product unless we instruct you to do so.

We have the right to assess a product before providing a remedy. However, requesting information or inspecting a product does not limit your rights under the Australian Consumer Law.

If an easily returnable product is confirmed to have a fault covered by the Australian Consumer Law, we will reimburse reasonable return postage costs. If a faulty product is large, heavy or difficult to return, we will arrange or pay for collection where required.

No restocking fee applies to a valid faulty-product or Australian Consumer Law claim.

30-day change-of-mind returns

We accept eligible change-of-mind return requests made within 30 days of delivery.

You must contact us within this 30-day period and receive return instructions before sending the product. Products returned without prior approval may be refused or returned to you.

To qualify for a change-of-mind return, the product must:

• Be unused, unassembled and in resalable condition.

• Be unopened and in its original packaging.

• Include all accessories, manuals, parts and promotional items supplied with it.

• Not be damaged, altered or marked.

Change-of-mind returns are not accepted for:

• Opened health, hygiene or safety products.

• Bulk or pallet purchases.

• Products that have been opened, used, assembled or removed from sealed packaging.

• Products specifically identified as non-returnable before purchase.

These exclusions apply only to change-of-mind returns and do not limit your rights where a product is faulty or fails to meet a consumer guarantee.

Change-of-mind return costs

Customers are responsible for arranging and paying return postage for change-of-mind returns.

If Just Camp or a supplier provides a return label, the cost of that label will be deducted from the refund.

Approved change-of-mind returns are subject to a 10% restocking fee, calculated on the item price and any delivery charge being refunded.

We recommend using tracked and insured delivery. The customer is responsible for the returned product until it is received at the approved return location.

How to request a change-of-mind return

Email customerservice@justcamp.com.au within 30 days of delivery and include:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photographs showing the product, packaging and its current condition.

We will confirm whether the product is eligible and provide the correct return address. Because products may be dispatched by different suppliers, please do not return anything to the address shown on the parcel without our approval.

Incorrect addresses, unclaimed deliveries and return to sender

Products returned because of an incorrect or incomplete delivery address, refusal of delivery or failure to collect the parcel will generally be treated as a change-of-mind return.

Any return-to-sender, redelivery, return postage and applicable restocking costs may be deducted from the refund.

If you request cancellation or return to sender after an order has been dispatched, the refund will be processed after the product has been returned and inspected.

Refunds

Approved refunds will be issued to the original payment method used for the order. We cannot redirect a refund to another card, bank account or payment method.

Change-of-mind refunds are processed after the returned product has been received, inspected and confirmed to meet the conditions above. Applicable return postage and restocking fees will be deducted from the refund.

Your bank or payment provider may take additional time to make the refunded funds available.

Missing parts

If a product arrives with missing components, please contact us with your order number and details of the missing parts.

Where replacement parts are available, we will arrange dispatch as soon as reasonably practicable. If the required parts are unavailable within a reasonable period, we will provide another appropriate remedy.

Delivery problems

Please notify us as soon as possible if an order is significantly delayed, marked as delivered but not received, or arrives damaged.

We will investigate the matter with the relevant supplier and delivery provider and provide an appropriate resolution.

Product recalls

If a product is subject to a safety recall, we will provide affected customers with the applicable recall instructions and remedy.

Contact us

For returns, warranty claims or questions about this policy, contact:

Email: customerservice@justcamp.com.au

Last updated: 6 September 2026